For Deliveries within India:

We offer free shipping for deliveries within India. All major cities and towns, which are connected with courier companies can be reached within 72 hours after shipping the goods. Gifts into interior villages are shipped by registered post, which might take 7 to 10 working days. The time required to ship a gift depends on the product which is specified in the respective page.

For Deliveries outside India:

We use reputed courier companies to ship goods outside India, like Fedex, DHL, TNT or Aramex. The shipping rates are subsidized rates which are less than what we pay to these companies.

We are aware that one of the greatest impediments to e-commerce is the shipping charge paid by the customers. We have therefore initially even toyed with the idea of making shipping free. We however soon figured that this was not an answer to the problem. Shipping charges would in fact get added to the product price and customer would pay unfairly high price if he purchased multiple items under the same order. This happens because all courier companies charge a minimum base shipping charge for first ½ kg and thereafter shipping charges keep going marginally up in sliding scale according to the volumetric weight of the shipment

Returns Policy:

Liberal returns Policy:

You can send us back the item you have purchased in its original condition and pack within 7 days, incase you do not like it for any reasons. Perishable items cannot be returned.

Where to send the returns:

Please mark the order number and send the returns to

Net Avenue Technologies (P) Ltd
New #5, Club Road, Chetpet, Chennai – 600 031.
India
Phone : +91 44 4284 9755/ 4284 9756
Fax: +91-44-4284 9758

Refunds on Returns:

1. We will not refund the shipping charges paid by you while purchasing the item.
2. We will not refund the customs duties or taxes, if applicable, or paid by you at time of receiving the goods.
3. At any point of time the refunds will not exceed the actual value of the goods.
4. There is a admin / credit card commission cost of 10% of the final order value ( 5% while accepting and 5% while refunding ) or $10 USD depending on the order size.

Our return policy is a result of our confidence in our products:

Every product is triple checked before it is shipped. Since we handpick our retail stock, the first quality check takes place at the time of buying, at the artisan's premises. The second manual check takes place before those products are entered into our stock database and are exhibited on the website. The final and the most important quality check takes place before the products are shipped to the customer.

Our Refund Policy does not apply to personalized products, custom made apparels or items and jewelery items.